The dongle, KB, and mouse require a code pairing process. The supported OS is always shown on the package. If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver. Each file type has a slighty different installation procedure to follow. Please try to change a new battery first if needed. One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable. But if it is not a wireless mouse, the mouse is broken.

Uploader: Tazuru
Date Added: 4 June 2009
File Size: 65.52 Mb
Operating Systems: Windows NT/2000/XP/2003/2003/7/8/10 MacOS 10/X
Downloads: 27032
Price: Free* [*Free Regsitration Required]

I bought a Genius product seven days ago. Tried to put in a new battery, change the USB port on my laptop, but the issue is still the same. It is brand new, I bought it from Amazon, how do I get a replacement?

Genius Product Support – NetScroll+ Mini Traveler

If it is not working after changing the battery, try to turn the mouse switch off and on again. The mouse is 2. If you cannot find the right driver for your device, you can request the driver. If you encounter any problems while updating your drivers, you can use this feature to restore your previous drivers and configuration settings. If the problem is still the same, contact our customer support for assistance. Visit our Driver Support Page to watch helpful step-by-step videos on how to install drivers based on their file extension.


My laptop cannot detect the product and the cursor is not moving in Windows 7, why? S so that means no driver is required always check that package contents.

Please try to change a new battery first if needed. The Driver Update Utility downloads and installs your drivers quickly and easily. Comfy PR98 Keyboard Driver. Click the Update Driver button next to your driver.

Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why? Double-click on the program to run it.

You will see a results page similar to the one below: Genius G Pen Driver.

You can scan for driver updates automatically with the FREE version of the Driver Update Utility for Genius, and complete all necessary driver updates using the premium version. If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance. Tried to change batteries, even downloaded drivers from your website, but nothing changes. I need a service manual to check for potential problems, modl can repair it ourselves.

Genius G Pen F Driver.


However, it cannot be turned on anymore. There is no risk of installing the wrong driver.

Try to change the battery first. Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router Genus router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected.


It will then scan your computer omdel identify any problem drivers. Can you send me the driver? Driver updates come in a variety of file formats with different file extensions. What is your global warranty on your products?

Genius NetScroll+ Mini Traveler – mouse – PS/2, USB – polar light blue Overview – CNET

The double click is a button switch gehius if you did not use any other firmware to update it. The correct version will be downloaded and installed automatically. But if it is not a wireless mouse, the mouse is broken.

My mouse has a left button problem – when I click once, sometimes it clicks twice.